Frontline

Learn how to create an AI Agent in Frontline

How to create an AI Agent

Learn how to delete an AI Assistant in Frontline

How to delete an AI Assistant

Learn how to install your Frontline AI Agent using the widget or iframe

How to install your AI Agent in your website

Learn how to personalize your AI Agent. Change theme colors, avatar, launcher image, UI language and more

Customizing your AI Agent (Live Chat)

Learn about the different file formats to train your AI Agent

Supported file format for AI Agent Training

Changing your AI Agent's name

Learn how to view, manage and share conversations

How to view and manage AI Agent conversations

Learn how to craft effective prompts, use temperature and choose between different Foundational Models

Customizing your Main AI Agent's Model & Instructions

Learn how to remove the "Powered by Frontline" tagline from your AI Assistant

Removing Frontline Branding from Your AI Assistant

Testing your AI Assistant

Learn how to audit your AI Assistant’s conversation transcripts to uncover key insights on how it generated responses

Using the Conversation Transcript Audit Feature

Learn how to capture & manage contact information using your AI Assistant

Capturing Contact Information

Personalize user interactions by auto-setting custom variables, making your AI Agent smarter and more responsive

Setup automatic Identity Verification and auto-set Variables using HMAC

Learn how your AI Agent can automatically close conversations when users go unresponsive

Auto-close conversations

Learn how to track and analyze your AI Assistant's performance using our comprehensive analytics dashboards

AI Agent Analytics

Learn how to collect and analyze user feedback for individual AI Agent responses

Collect AI Agent Message Feedback

Learn the details about managing WhatsApp conversations in Frontline

Managing WhatsApp Conversations in Frontline

Learn how to train your AI Agent using your proprietary information

Adding Knowledge Sources to your AI Agent

Automatically break up lengthy messages into shorter, more readable messages

Auto-split long AI Agent responses

Learn how to process WhatsApp Product Inquiries and Order messages using your AI Agent

Handling WhatsApp Product & Order Messages

Build and connect powerful tools your AI Agent can use to fetch data, perform actions, or trigger workflows

Enable your AI Agent to take action with Agent Tools

Control when your AI Agent is active across channels

Changing your Agent's deployment status

Alvaro Vargas

Agent Builder

Learn how to add and manage variables to store relevant information during a conversation

How to create and manage variables

Learn how to create and manage intents with optional agentic routing to trigger flows in your AI Assistant

How to create & manage intents

Learn how to create and manage flows to empower your assistant to take action and get work done.

How to create & manage flows

Empower your AI Assistant to take action and get work done with a flexible and simple platform for agentic workflows.

Understanding the "Flow" designer

Learn how to use the intent node in flows

The Intent Node

Capture structured data from users through natural conversations

The Agent Capture Node

The Say node

Learn how to use the api call node in flows

The API Call node

Learn how to use the "Start" flow to control how conversations are started by your AI Assistant in Frontline.

Leveraging the "Start" Flow to control how conversations are started

Learn how to use dynamic variables to pass along relevant information and context to your AI Assistant during conversations

How to leverage dynamic variables in flows

Learn how off-topic detection works in flows and how it leverages knowledge base retrieval to respond to unrelated questions during flows

Off-Topic Detection within Flows

Learn how to use conditional routing to create dynamic conversation paths based on API responses and user inputs.

Understanding Conditional Routing in AI Agent Flows

Decide the best approach to route incoming user queries to flows

Using Agentic Routing vs. Intent-based Routing in Flows

Configure how your AI Agent thinks, talks, and takes action inside a flow

Understanding the AI Agent Node

Setup procedures for your AI Agent to follow

Flows

Find answers and get help from Intercom Support and Community Experts

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