Intent nodes are key triggers within conversation flows. They allow the AI Assistant to recognize specific user intentions at any point during the interaction. Unlike traditional chatbots that rely on rigid menu structures, intents enable a more natural and flexible conversational design. Users can seamlessly transition between different flows as the system matches their expressed intentions, creating a more dynamic and responsive dialogue.
Adding an intent node to the canvas
Drag and drop the intent node onto the canvas. Each flow can have one intent node, but this single node can contain multiple intents. For example, you can trigger the same flow with different phrases like "I want a Free Trial" and "I want a Demo". This allows for flexibility in how users can activate a particular flow, accommodating various ways they might express the same intention.
If you haven't added an intent yet, or you need to create a new one, once you add the intent to the canvas you'll be able to create a new intent from the dropdown menu.
Deleting an intent node
There are three ways to delete a node:
Clicking on the node and pressing the "delete" key.
Clicking on the three dots on the top right corner of the node, and selecting "delete" from the dropdown menu.
Opening the node's details, and selecting the 3 dots on the top right corner of the modal. Select "delete" from the dropdown menu.
Important: Make sure your flow has a trigger node. If it doesn't, your flow won't work.