Frontline

Learn how to add and manage variables to store relevant information during a conversation

How to create and manage variables

Learn how to create and manage intents with optional agentic routing to trigger flows in your AI Assistant

Learn how to create and manage flows to empower your assistant to take action and get work done.

Empower your AI Assistant to take action and get work done with a flexible and simple platform for agentic workflows.

Learn how to use the intent node in flows

Learn how to use the AI Assistant node in flows

Learn how to use the api call node in flows

Learn how to use the "Start" flow to control how conversations are started by your AI Assistant in Frontline.

Learn how to use dynamic variables to pass along relevant information and context to your AI Assistant during conversations

Learn how off-topic detection works in flows and how it leverages knowledge base retrieval to respond to unrelated questions during flows

Learn how to use conditional routing to create dynamic conversation paths based on API responses and user inputs.

Decide the best approach to route incoming user queries to flows

Setup procedures for your AI Agent to follow

Find answers and get help from Intercom Support and Community Experts

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