Frontline

Learn how to add and manage variables to store relevant information during a conversation

How to create and manage variables

Learn how to create and manage intents with optional agentic routing to trigger flows in your AI Assistant

How to create & manage intents

Learn how to create and manage flows to empower your assistant to take action and get work done.

How to create & manage flows

Empower your AI Assistant to take action and get work done with a flexible and simple platform for agentic workflows.

Understanding the "Flow" designer

Learn how to use the intent node in flows

The Intent Node

Capture structured data from users through natural conversations

The Agent Capture Node

The Say node

Learn how to use the api call node in flows

The API Call node

Learn how to use the "Start" flow to control how conversations are started by your AI Assistant in Frontline.

Leveraging the "Start" Flow to control how conversations are started

Learn how to use dynamic variables to pass along relevant information and context to your AI Assistant during conversations

How to leverage dynamic variables in flows

Learn how off-topic detection works in flows and how it leverages knowledge base retrieval to respond to unrelated questions during flows

Off-Topic Detection within Flows

Learn how to use conditional routing to create dynamic conversation paths based on API responses and user inputs.

Understanding Conditional Routing in AI Agent Flows

Decide the best approach to route incoming user queries to flows

Using Agentic Routing vs. Intent-based Routing in Flows

Configure how your AI Agent thinks, talks, and takes action inside a flow

Understanding the AI Agent Node

Learn how to capture & manage contact information using your AI Assistant

Capturing Contact Information

Alvaro Vargas

Setup procedures for your AI Agent to follow

Agents - Flows

Find answers and get help from Intercom Support and Community Experts

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Build your first workflow and watch it run end to end.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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