Frontline

Learn how to create an AI Agent in Frontline

How to create an AI Agent

Learn how to delete an AI Assistant in Frontline

How to delete an AI Assistant

Learn how to install your Frontline AI Assistant using the widget or iframe

How to install your AI Assistant in your website

Learn how to personalize your AI Assistant. Change theme colors, avatar, launcher image, UI language and more

Customizing your AI Assistant (Live Chat)

Learn about the different file formats to train your AI Agent

Supported file format for AI Agent Training

Learn how to change your AI Assistant's name

Changing your AI Assistant's name

Learn how to view, manage and share conversations

How to view and manage AI Assistant conversations

Learn how to craft effective prompts, use temperature and choose between different Foundational Models

Customizing your Main AI Assistant's Model & Instructions

Get notified when key events happen (e.g.: New Lead Captured, New Conversation Started)

Customizing Your AI Assistant’s Notifications

Learn how to remove the "Powered by Frontline" tagline from your AI Assistant

Removing Frontline Branding from Your AI Assistant

Testing your AI Assistant

Learn how to audit your AI Assistant’s conversation transcripts to uncover key insights on how it generated responses

Using the Conversation Transcript Audit Feature

Learn how to capture & manage contact information using your AI Assistant

Capturing Contact Information

Personalize user interactions by auto-setting custom variables, making your AI Agent smarter and more responsive

Setup automatic Identity Verification and auto-set Variables using HMAC

Learn how your AI Assistant can automatically close conversations when users go unresponsive

Auto-close conversations

Learn how to track and analyze your AI Assistant's performance using our comprehensive analytics dashboards

AI Agent Analytics

Learn how to collect and analyze user feedback for individual AI Assistant responses

Collect AI Assistant Message Feedback

Learn the details about managing WhatsApp conversations in Frontline

Managing WhatsApp Conversations in Frontline

Learn how to train your AI Agent using your proprietary information

Adding Knowledge Sources to your AI Agent

Alvaro Vargas

Agents

Find answers and get help from Intercom Support and Community Experts

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