AI Agent's have both a name and nickname. The name is what you'll see listed in web dashboard under agents. It's used internally to identify the agent (e.g.: Goofy Website Agent). The nickname is used externally, and is what users see within the live chat widget (e.g.: Goofy AI).
In the overview section you'll have both the agent's name and nickname (name in red and nickname in yellow):
Editing your AI Agent Name
To edit the agent's name select the agent you want to edit from the list of agents, and on the overview section click on the pencil icon, edit the name and click save.
Editing your AI Agents Nickname
Visit this article to learn how to change your agents' nickname.