The “Notifications” section allows you to manage how and when you receive updates about events in the Frontline platform. Head to Profile > Settings > Notifications.
Understanding the “Notifications” Section
1. Notification Settings: This is where you can turn on or off notifications for different events. You can choose to receive notifications in-app, via email, or both.
2. Types of Notifications:
Conversation Started: Receive a notification whenever a new conversation is started with one of your agents.
Contact Capture: Get notified when a new contact is captured by an AI Agent
Message Feedback: Get notified when a user provides feedback to an AI Agent's response.
3. Notification Channels: You can select how you want to be notified:
• In-App: Notifications will appear within the application.
• Email: Notifications will be sent to your registered email address.
Important: Notifications are turned on/off for all Agents. If you want to setup personalized notifications, you should leverage automations.