Frontline

Custom Tools in Frontline allow your AI Agent to connect with external systems, trigger actions, or fetch data using APIs. You can use them to send notifications, update CRMs, send…

Building Custom Tools (API Integrations)

Custom Tools allow your Frontline Agent to connect directly with any external system that has an API

Using Custom Tools in Frontline Platform

Using WhatsApp Template Tools

Learn how to set up and use WhatsApp Template Tools in Frontline.

Using WhatsApp Template Tools

This article shows how to build a Custom Tool in Frontline that sends a WhatsApp interactive list using the WhatsApp Cloud API.

Example: WhatsApp Interactive Lists

This article shows how to build a Custom Tool in Frontline that sends an image message using the WhatsApp Cloud API.

Example: WhatsApp Images

This article shows how to build a Custom Tool in Frontline that sends interactive reply buttons using the WhatsApp Cloud API.

Example: WhatsApp Reply Buttons

Alvaro Vargas

Tools

This article shows how to create a Custom Tool in Frontline that generates a checkout link using the Mercado Pago API

Example: Create Payment Link (Mercado Pago)

This article shows how to create a Custom Tool in Frontline that checks a customer's payment status using the Mercado Pago API.

Example: Check Payment Status (Mercado Pago)

This article explains how to create a Custom Tool in Frontline that sends automated emails through an external email API — in this example, using Resend.

Example: Sending Outbound Emails

This article shows how to create a Custom Tool in Frontline that sends automated messages to a Slack channel through a webhook.

Example: Sending Slack Notifications

Custom tools Examples

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